Security – Our Prime Concern
At Exstock, security is one of our prime concerns. We take the security of your information very seriously. There are ways you could help to enhance the security of your information. This section recommends some of the security measures in accessing and working with Exstock.com (“our site”), Exstock’s mobile applications (“our App”).
How can you help?
Your Exstock account information is protected by a Password. It is crucial that you protect against unauthorised access to your account and information by choosing your password carefully, and keeping your password secure. Develop a good habit of signing out after using our services.
To protect your password, it is recommended that you change it periodically. Choose a strong password and avoid passwords that are easy to guess. Exstock requires you to enter password with at least 8, and up to 24 characters. At least one numeric and one alphabet characters shall be used. No space is allowed. Password shall not start with symbol.
Exstock encrypts sensitive information such as credit card information with strong 20148-bit Secure Socket Layer (SSL) encryption using a DigiCert SSL Certificate.
Exstock follows generally accepted industry standards to protect the information furnished to us, both during transmission and upon receiving it at Exstock. Regretfully (and realistically), no method of transmission and electronic storage is 100% secured. Hence, while we strive to protect and enhance the security of your information, we could not guarantee that it is 100% secured.
How can you be sure if an e-mail or webpage is from Exstock?
If you received notification e-mail pertaining to an order you did not place from Exstock, please send the e-mail as an attachment to email@example.com. For reporting a suspicious URL, please put it in the body of the e-mail and send it to firstname.lastname@example.org.
Clues of suspicious e-mails or webpages from Exstock.com:
Action: Go to ‘My Orders’ and check if there is an order that matches details in the e-mail. If it does not match, the message is not from Exstock
Links to websites that look like Exstock.com, but are not
Attachments or prompts to install software on your computer
Forged e-mail addresses to make it look like the e-mail is coming from Exstock.com
Note: If the “from” line of the e-mail contains an Internet Service Provider (ISP) other than @exstock.com, it is a fraudulent e-mail.
Click the link in the verification e-mail that is automatically sent to you after your attempt to create the new account
Follow the on-screen instructions to complete your registration and activation of your account
Note: The link for account activation will expire 14 days from e-mail notification