Upon Buyer purchase, seller will have to pack the items and create shipping doc(s) on the Exstock system.
Seller
Buyer
Logistic Officer (Exstock)
Logistic Officer (NNR)
Sellers will receive notifications (dashboard and email) once new orders have been placed. New order notifications are listed in “My Notifications” => “Orders & RFQ” page
All orders are listed under “My Orders” => “Orders” page
Tabs:
In-Progress
All
unfulfilled orders (delivery not completed) are listed here
Completed
Fulfilled
(or closed) orders are listed here
Actions:
Print
e-invoice
Click
on e-invoice link, to print/ download invoice in PDF format
Print
order
Click
on “Print Order” link to print out order
Specify
“Schedule Shipping Date”
Seller
MUST specify a schedule shipping date before proceeding to shipment
arrangement process
Refund
Seller
is able to click ‘Refund’ only for the reason that the product
has changed its pickup address. If insufficient stock, seller must
message buyer to file a refund.
|
Schedule Shipping Date must be specified before seller is allowed to proceed any further |
Once schedule shipping date is updated, the order status in BUYER’S SHIPMENT VIEW will become “Order processing Shipment Scheduled”
There are 4 Steps:
Repacking (optional)
Create Shipping Document
Ready for Request to Pickup
Ready for Pickup
Seller can repack multiple items into a single package for easier shipping.
To repack, click on “Create Shipping Doc” link of the order in “My Orders” => “In-Progress” page.
Under order detail page, click on “Repack” button.
Select the product to repack, and specify Length (L), Width(B), Height(H) and Gross Weight for the newly repacked package (Dimensional Weight will be calculated automatically)
Click on “Create Package” to finish repacking
|
For domestic delivery, the dimension of each package must follow restrictions below: Gross Weight must not exceed 500kg Dimensional Weight = (Length x Width x Height)/5000 must not exceed 500kg |
In order detail view, click on “Create Shipping Document” button to create shipping document.
On the next page, which is the order detail view, click on “Create Shipping Document” at the bottom of the page to create shipping document.
Fields marked with * must be specified.
Pick-up Address will be the address that the shipment is residing
Have to tick to add package.
|
Change of pickup country is prohibited For pickup address in Singapore/ China/ USA, change of pickup postal zip code is not allowed If seller MUST change the pickup country, the order will be called off and seller is responsible to initiate a refund for the order For domestic delivery, the dimension of each package must follow restrictions below: Gross Weight must not exceed 500kg Dimensional Weight = (Length x Width x Height)/5000 must not exceed 500kg |
After shipping document has been successfully created, the order status becomes “Shipping Doc. Created”
Once shipping document is created, buyer will be able to see the shipment details under “Shipments” tab in “My Orders” page
All created shipping documents are listed under “My Orders” => “Shipments” page
In
Progress
All ongoing delivered shipments are listed here
Delivered
All
delivered (POD signed/ updated) shipments are listed here
Request for Shipping
Print Shipping e-invoice
Print Packing List
Edit Shipping Documents
PRINT SHIPPING E-INVOICE/ PACKING LIST
To print out shipping e-invoice/ packing list, user has to specify the letterhead settings. When “Print Shipping e-invoice” or “Print Packing List” is click, a table will be displayed for user to specify letterhead settings:
USING OWN LETTERHEAD
If seller is using his own letterhead, tick “I am using my own letterhead” option, and specify the TOP MARGIN of the printout (in CM)
To use Exstock format of shipping e-invoice/ packing list, seller must specify information to be printed in letterhead section (data is auto-filled in according to seller’s profile details).
Company
Name
Registered company name (not editable)
Company
Address Line 1/ Company Address Line 2/ Country/ State/ City/ Postal
Code
Company address
Contact
Number
Company contact number
Company
Fax
Company fax number
Company
Website
Company website URL
Company
Email
Company email address
Company
Reg. No.
Company register number
For domestic delivery, after shipping document is created, seller is able to inform Logistic Officer (Exstock) for shipping company assignment by clicking on “Ready to Pickup”
After “Ready To Pickup” button is clicked, status for the shipment will change to “Pending Pickup”
Upon Buyer purchase, seller will have to pack the items and create shipping doc(s) on the Exstock system.
Seller
Buyer
Logistic Officer (NNR)
NOTIFICATIONS
Sellers will receive notifications (dashboard and email) once new orders have been placed. New order notifications are listed in “My Notifications” => “Orders & RFQ” page
ORDER OVERVIEW
All orders are listed under “My Orders” => “Orders” page
In-Progress
All
unfulfilled orders (delivery not completed) are listed here
Completed
Fulfilled
(or closed) orders are listed here
Print
e-invoice:
Click on e-invoice
link, to print/ download invoice in PDF format
Print
order
Click on “Print Order”
link to print out order
Specify
“Schedule Shipping Date”
Seller
MUST specify a schedule shipping date before proceeding to shipment
arrangement process
Refund
Seller
is able to click ‘Refund’ only for the reason that the product
has changed its pickup address. If insufficient stock, seller must
message buyer to file a refund.
|
Schedule Shipping Date must be specified before seller is allowed to proceed any further |
Once schedule shipping date is updated, the order status in BUYER’S SHIPMENT VIEW will become “Order processing Shipment Scheduled”
Repacking
Create Shipping Document
Request for Shipping
Ready to Pickup
REPACKING
Seller can repack multiple items into a single package for easier shipping.
To repack, click on “Create Shipping Doc” link of the order in “My Orders” => “In-Progress” page.
Under order detail page, click on “Repack” button
Select the product to repack, and specify Length(L), Width(B), Height(H) and Gross Weight for the package (Dimensional Weight will be calculated automatically)
Click on “Create Package” to finish repacking
|
For international delivery, the dimension of each package must follow restrictions below: Length x 2 x (Width + Height) must not exceed 762cm Length must not exceed 302cm Width must not exceed 178cm Height must not exceed 178cm Gross Weight must not exceed 1000kg Dimensional Weight = (Length x Width x Height)/5000 must not exceed 1000kg
|
CREATE SHIPPING DOCUMENT
To create shipping document, click on “Create Shipping Doc” link of the order in “My Orders” => “In Progress” page.
On the next page, which is the order detail view, click on “Create Shipping Document” at the bottom of the page to create shipping document.
Fields marked with * must be specified.
Pick-up Address will be the address that the shipment is residing
Have to tick to add package.
|
Change of pickup country is prohibited For pickup address in Singapore/ China/ USA, change of pickup postal zip code is not allowed If seller MUST change the pickup country, the order will be called off and seller is responsible to initiate a refund for the order
For international delivery, the dimension of each package must follow restrictions below: Length x 2 x (Width + Height) must not exceed 762cm Length must not exceed 302cm Width must not exceed 178cm Height must not exceed 178cm Gross Weight must not exceed 1000kg Dimensional Weight = (Length x Width x Height)/5000 must not exceed 1000kg
|
After shipping document has been successfully created, the order status becomes “Shipping Doc. Created”
After seller has successfully created shipping document, the shipping document will be listed in “My Orders” => “Shipments” page
All created shipping documents are listed under “My Orders” => “Shipments” page
In
Progress
All ongoing delivered shipments are listed here
Delivered
All
delivered (POD signed/ updated) shipments are listed here
PRINT SHIPPING E-INVOICE/ PACKING LIST
To print out shipping e-invoice/ packing list, user has to specify the letterhead settings. When “Print Shipping e-invoice” or “Print Packing List” is click, a table will be displayed for user to specify letterhead settings:
Using own letterhead
If seller is using his own letterhead, tick “I am using my own letterhead” option, and specify the TOP MARGIN of the printout (in CM)
Using Exstock format
To use Exstock format of shipping e-invoice/ packing list, seller must specify information to be printed in letterhead section (data is auto-filled in according to seller’s profile details).
Company
Name
Registered company name (not editable)
Company
Address Line 1/ Company Address Line 2/ Country/ State/ City/ Postal
Code
Company address
Contact
Number
Company contact number
Company
Fax
Company fax number
Company
Website
Company website URL
Company
Email
Company email address
Company Reg.
No.
Company register number
REQUEST FOR SHIPPING
When then shipment is ready to ship, click “Request for Shipping” button to initiate the shipping process.
After “Request for Shipping” has been confirmed by seller, the status of the shipment will change to “Shipping Request”
Seller should wait for AWB been uploaded by Logistics Officer (NNR) to proceed further.
BUYER’S SHIPMENT VIEW
Shipment status changed to “Shipping Requested”
Logistic Office (NNR) will receive notifications (dashboard and email) once seller confirmed “Request for Shipping”
Shipments “Request for Shipping” are listed in “Manage Shipments” => “Job Received” page
Job Received
International
Shipping
Shipments that sellers have “Request for Shipping”
and not processed
Job Assigned
International
Shipping
Shipments that sellers clicked “Ready To Pickup”
and not yet delivered
Job In-Progress (not applicable to international shipping)
Job Completed
All delivered shipments (domestic/ international)
To process international shipping jobs, click on “Download IN file” (a copy of IN is attached in the notification email) , register the shipment in FeDex system by uploading the IN file.
Once the registration is completed, upload the OUT file and AWB generated from FeDex system by clicking on “Upload Documents”
|
OUT file and AWB (multiple files) can be uploaded at the same time OUT file and AWB are compulsory |
Seller will receive notifications (dashboard and email) once Logistic Officer (NNR) uploaded the required AWB files (in PDF format)
Uploaded AWB will be listed along side with shipment information, in page “My Orders” => “Shipments”
Seller is to download ALL AWB files and print out before requesting FeDex for pickup
To request for pickup, click on “Ready To Pickup” button
After “Ready To Pickup” button is clicked, status for the shipment will change to “Pending Pickup”, and the status of the shipment will be updated automatically as shipment status from FeDex updated.
|
After Logistic Officer (NNR) uploaded AWB files, the AWB (tracking number) of the package will be listed. After seller clicked on “Ready to Pickup”, status for the shipment will change to “Pending Pickup”, and the status of the shipment will be updated automatically as shipment status from FeDex updated.
|
Once the shipment is delivered (updated by FeDex), the shipment will be listed in “My Orders” => “Shipments” => “Delivered” with the status of “Delivered” “Delivered” is the final status of an international shipping package |
Upon Buyer purchase, seller will have to pack the items and create shipping doc(s) on Exstock system.
Seller
Buyer
Sellers will receive notifications (dashboard and email) once new orders have been placed. New order notifications are listed in “My Notifications” => “Orders & RFQ” page
All orders are listed under “My Orders” => “Orders” page
In-Progress
All
unfulfilled orders (delivery not completed) are listed here
Completed
Fulfilled
(or closed) orders are listed here
Print
e-invoice:
Click on e-invoice
link, to print/ download invoice in PDF format
Print
order
Click on “Print Order”
link to print out order
Specify
“Schedule Shipping Date”
Seller
MUST specify a schedule shipping date before proceeding to shipment
arrangement process.
Refund
Seller
is able to click ‘Refund’ only for the reason that the product
has changed its pickup address. If insufficient stock, seller must
message buyer to file a refund.
|
Schedule Shipping Date must be specified before seller is allowed to proceed any further |
Once schedule shipping date is updated, the order status in BUYER’S SHIPMENT VIEW will become “Order processing Shipment Scheduled”.
There are 3 Steps:
Repacking (optional)
Create Shipping Document
Ready for Self-Collection
Seller can repack multiple items into a single package for easier shipping.
To repack, click on “Create Shipping Doc” link of the order in “My Orders” => “In-Progress” page.
Under order detail page, click on “Repack” button.
Select the product to repack, and specify Length(L), Width(B), Height(H) and Gross Weight for the newly repacked package (Dimensional Weight will be calculated automatically)
Click on “Create Package” to finish repacking
To create shipping document, click on “Create Shipping Doc” link of the order in “My Orders” => “In Progress” page.
On the next page, which is the order detail view, click on “Create Shipping Document” at the bottom of the page to create shipping document.
Fields marked with * must be specified.
Pick-up Address will be the address that the shipment is residing
Have to tick to add package.
|
Change of pickup country is prohibited. For pickup address in Singapore/ China/ USA, change of pickup postal zip code is not allowed If seller MUST change the pickup country, the order will be called off and seller is responsible to initiate a refund for the order |
After shipping document has been successfully created, the order status becomes “Shipping Doc. Created”
BUYER’S VIEW
After seller has successfully created shipping document, the shipping document will be listed in “My Orders” => “Shipments” page
All created shipping documents are listed under “My Orders” => “Shipments” page
In
Progress
All ongoing delivered
shipments are listed here
Delivered
All
delivered (POD signed/ updated) shipments are listed here
Ready for Self-Collection
Print Shipping e-invoice
Print Packing List
Edit Shipping Documents
Print Shipping e-invoice/ Packing List
To print out shipping e-invoice/ packing list, user has to specify the letterhead settings. When “Print Shipping e-invoice” or “Print Packing List” is click, a table will be displayed for user to specify letterhead settings:
If seller is using his own letterhead, tick “I am using my own letterhead” option, and specify the TOP MARGIN of the printout (in CM)
Using Exstock format
To use Exstock format of shipping e-invoice/ packing list, seller must specify information to be printed in letterhead section (data is auto-filled in according to seller’s profile details).
Company
Name
Registered company name (not editable)
Company
Address Line 1/ Company Address Line 2/ Country/ State/ City/ Postal
Code
Company address
Contact
Number
Company contact number
Company
Fax
Company fax number
Company
Website
Company website URL
Company
Email
Company email address
Company
Reg. No.
Company register number
ARRANGE COLLECTION
For Self-Collection shipping method, after shipping document is created, seller is able to arrange “self-collection” by clicking on button “Ready for Self-collection”
Shipment status will change to “Pending Pickup”
BUYER’S VIEW
Shipment status will become “Ready for Self-Collection”
All “Pending Pickup” shipment, will be listed in “My Orders” => “In-Progress”
Upload POD – Once the shipment has been collected, seller MUST upload POD to complete the shipment (click on “Upload POD”)
POD Date - Date the POD is signed
POD - A scanned copy of POD in PDF format (maximum 5MG) MUST be uploaded
To complete the shipment, click on “Mark Delivered”
Once the shipment has been “Mark Delivered”, the shipment will be listed in “My Orders” => “Shipments” => “Delivered” page
Buyer will see the shipment as “Delivered” under “My Orders” => “Shipments” => “Delivered”